Technical Support

Get the Assistance You Need When You Need It

At Caleva we are dedicated to providing exceptional customer support. Our specialists can assist you with any questions or issues you may encounter with your Caleva equipment whether it is still under warranty or not. 

Our Range of Support Options

Operation Manuals

Caleva equipment is user-friendly and easy to operate. We provide detailed operation manuals for each one of our machines which include detailed instructions for set-up, installation, operation, cleaning and maintenance schedules. If you have lost your Operation Manual, please contact us to request a digital copy.

Help Hub

Our new range of MLX equipment (Multi Lab Classic, Multi Lab Scientific) has the additional benefit of an online Help Hub with tutorial videos to help you get familiar with your new equipment. You can reach the Help Hub via the QR code on the help screen of your MLX device. The Help Hub is only available to customers with our new machines, which are the Multi Lab Classic and the Multi Lab Scientific.

Warranty 

During the warranty period, we offer comprehensive customer service to ensure your complete satisfaction. Our dedicated team of specialists provide prompt and efficient support, including troubleshooting guidance, replacement of parts, and repairs. We want to ensure your equipment is back up and running as quickly as possible, allowing you to continue to work on your research with minimal disruption. Our commitment to customer service extends beyond the initial warranty period, ensuring you receive the support you need throughout the life of your equipment. If you wish to extend your warranty, please contact us. 

Request Additional Support

For additional support you can contact us using the form below. Be as detailed as you can with your enquiry and include the serial number of the machine(s) you are enquiring about within the message. 

Investigation & Repair Service

For investigation and repair of your Caleva equipment you can enquire about shipping your equipment back to our factory using the form below. Our team of expert engineers will conduct thorough investigation and testing before advising you on the recommended next steps. Please do not send any equipment back to Caleva without contacting us first.